Refund Policy
Last updated: 05/07/2023
This Refund Policy applies to all fees paid to Your Success Academy ("we", "us", "our") towards admission, courses, examinations, and certification/verification services offered through this website or our affiliated/partner institutes. This policy is framed in accordance with the Consumer Protection Act, 2019, and applicable RBI/payment-gateway guidelines governing online transactions in India.
Once a candidate is granted admission to any course/program offered by us or through our affiliated institutes and the admission fee has been paid, the admission fee is strictly non-refundable under any circumstances, including but not limited to a change of mind, personal reasons, non-attendance, withdrawal, or discontinuation of the course by the student. By making the admission payment, the candidate/parent/guardian acknowledges and accepts this condition.
Notwithstanding Clause 1 above, we understand that genuine and exceptional circumstances may occasionally arise. A candidate who wishes to claim a refund of the admission fee may submit a written request, along with supporting documents, to our administration. Each such claim will be reviewed individually, on a case-by-case basis, at the sole discretion of the management, and may be granted special treatment/consideration only in genuine, exceptional cases (such as duplicate payment, technical error, non-commencement of the course by the institute, or other circumstances deemed reasonable by the management). Approval of any such claim, in full or in part, is entirely discretionary and does not create a precedent or an entitlement for any other candidate or future claim.
To raise a refund request, please write to us at the email address below within a reasonable time from the date of payment, quoting your name, enrollment/registration ID, transaction reference number, date of payment, and the reason for your request, along with supporting documents (if any).
Course fees, examination fees, re-examination fees, and certification/verification/ID card charges, once paid, are also generally non-refundable, except where a refund is expressly permitted in writing by us or is required to be granted under applicable law. Any request regarding such fees will be evaluated under the same special-consideration process described in Clause 2.
Where a refund is approved (in full or in part), it will be processed to the original mode/source of payment only, generally within 7–15 working days from the date of approval, subject to processing timelines of the concerned bank/payment gateway, over which we have no control.
Fees paid by one candidate cannot be transferred or adjusted towards the admission/course fee of another candidate, except with the express written approval of the management.
We shall not be liable to refund any fee where the course, examination, or service could not be conducted/completed due to reasons beyond our reasonable control, including natural calamity, government order/regulation, strike, pandemic, or other force majeure events. In such cases, we will make reasonable efforts to reschedule the course/examination or provide an alternative remedy.
This Refund Policy is governed by the laws of India. Any dispute arising out of or in connection with a refund claim shall be subject to the exclusive jurisdiction of the competent courts/consumer forums located in West Bengal, India.
Office Address: Sonarpur, Canning, Basanti, Dhuri
7797550020
ysa1official1@gmail.com